Need assistance with your fibre service?
To ensure that you always have access to the latest troubleshooting procedures, equipment information, Wi-Fi guidance and support resources, Smart Technology Centre now maintains its Fibre Troubleshooting Guides within our Help Centre.
Access the Fibre Help Centre
Our Help Centre includes:
- Home Fibre Basic Troubleshooting Guide
- Router & Wi-Fi Assistance
- Speed Testing Guidance
- SMART Fibre Equipment Guide
Please note: When accessing the Help Centre, you may be asked to enter your email address and verify access using a one-time verification code.
This is not a registration process and no account creation is required.
Before Contacting Support
Before logging a fault with our support team, please ensure that you have:
- Followed the relevant troubleshooting guide in the Help Centre
- Rebooted your fibre equipment and router where applicable
- Recorded any warning or alarm lights displayed on your fibre equipment
- Completed a speed test if your issue relates to performance or connectivity speeds
Having this information available will assist us in resolving your issue more efficiently.
Still Need Assistance?
If the issue remains unresolved after following the troubleshooting steps provided in the Help Centre, our support team will gladly assist you.
Contact Smart Technology Centre Support
- Email: ftth@smartonline.co.za
- Log a ticket: Click Here